Are You Playing Safely?
Take a moment to reflect. If any of these apply to you, it may be time to take a break:
- Spending more time gaming than intended
- Feeling distressed or irritable when not playing
- Neglecting responsibilities, relationships, or self-care for games
- Chasing losses or trying to win back StarCoins at all costs
- Using games as an escape from problems rather than leisure
- Lying to others about how much time you spend playing
If any of these sound familiar, it may be time to take a break. Support is available — see the organisations below.
Our Commitment
MapleStarRoom is a free-to-play entertainment platform. We have no financial incentive to encourage excessive play — we do not sell StarCoins, sell advertising based on engagement, or generate revenue from your time spent playing. Despite this, we take the subject of responsible gaming seriously because we understand that games of chance, even virtual ones, can form habits. Our platform is designed with wellbeing safeguards built in, and we maintain a direct relationship with leading responsible gaming organisations.
Platform Safety Tools
- Age verification: All users must confirm they are 18 or older before accessing the platform
- Session awareness: Your session time is displayed in the game interface to keep you informed
- Daily login structure: Our daily bonus system naturally encourages taking breaks between sessions rather than extended continuous play
- Community moderation: Behaviour that promotes unhealthy play patterns or real-money gambling is prohibited and actively moderated
- Transparent disclosures: Every game page clearly states that StarCoins have no monetary value
Recognising Problem Gaming
Problem gaming can develop gradually and is not always easy to recognise in yourself. Warning signs include:
- Spending more time gaming than intended
- Feeling distressed or irritable when not playing
- Neglecting responsibilities, relationships, or self-care for games
- Chasing losses or trying to win back StarCoins at all costs
- Using games as an escape from problems rather than leisure
- Lying to others about how much time you spend playing
Remember: needing help is not a weakness. Reaching out early makes a significant difference.
Taking a Break
If you feel you need time away from MapleStarRoom, we support you fully. You can:
- Close your browser and simply stop visiting
- Clear your browser localStorage to reset your StarCoin balance and game history
- Contact support@maplestarroom.com to request account closure or temporary suspension
We will always process these requests promptly and without question.
Support Organisations
The following organisations provide free, confidential support for anyone experiencing difficulties related to gaming or gambling habits. We encourage anyone who needs help to reach out.
GamCare
The leading provider of information, advice and support for those affected by problem gambling in Great Britain. Free helpline and chat available.
Visit GamCare →GambleAware
A charity providing support and free treatment for problem gambling across the UK. Their services include a national gambling helpline and a network of local treatment providers.
Visit GambleAware →Responsible Gambling Council
An independent non-profit dedicated to problem gambling prevention. Provides educational resources, research, and support programmes internationally.
Visit RGC →Gambling Therapy
A global service offering free support for anyone affected by problem gambling. Provides forums, live chat, and a self-help toolkit in multiple languages.
Visit Gambling Therapy →Contact Our Safety Team
For any responsible gaming concern, contact our dedicated safety team at safety@maplestarroom.com. All communications are handled with complete confidentiality. We respond within 24 hours to safety-related messages.